![]() Make sure that the VPN device is correctly configured. If the device is not a validated VPN device, you might have to contact the device manufacturer to see if there is a compatibility issue. Check whether the on-premises VPN device is validatedĬheck whether you are using a validated VPN device and operating system version. Prerequisite stepĬheck the Overview page of the VPN gateway for the type information. If the problem persists, follow these steps to identify the cause of the problem. To resolve the problem, first try to reset the Azure VPN gateway and reset the tunnel from the on-premises VPN device. To submit a support request, on the Azure support page, select Get support. ![]() You also can submit an Azure support request. You can post your issue in these forums, or post to on Twitter. If your Azure issue is not addressed in this article, visit the Azure forums on Microsoft Q & A and Stack Overflow. This article provides troubleshooting steps to help you resolve this problem. After you configure a site-to-site VPN connection between an on-premises network and an Azure virtual network, the VPN connection suddenly stops working and cannot be reconnected.
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